ValueError when converting hic file to cool file

[jinkang1234]

I met an error when converting hic file to cool format file. The error message is below.
ValueError: buffer is smaller than requested size

.hic file was generated using hicpro2juicebox.sh in HiC-Pro-3.1.0 with default parameters. I used juicer_tools_2.13.07.jar to generate hic file. What should I do check?

[jinkang1234]

I have recently solved this error by generating a hic file with juicer_tools_1.22.01.jar although I could not understand why the error occurred...