iOS EMM App stuck on organization data access requirements page when launched #2860
Description
Copilot Usage Confirmation
- I have tried using GitHub Copilot to resolve this issue.
MSAL Version
2.5.1
Description
users are not able to access Superhuman Mail app on their iPhones. Other members can access with the same permissions and configuration. I've gone through the CA and APP configurations as well as the permissions for each user and everything matches with the users for which it is working
Error Details
Stuck on this screen when the app is launched
MSAL Logs
?
Reproduction Steps
- Affected user opens the Superhuman for EMM app on iOS
Expected Behavior
App loads and allows user to continue to the login page
Regression
No response
Screenshots & Screen Recordings
[](https://slack-imgs.com/?c=1&o1=ro&url=https%3A%2F%2Fsuperhuman.zendesk.com%2Fcollaboration%2Fservices%2Fslack%2Fdownload%2Fs3-320178a2-2a57-41ef-bf32-9d61e8169703%2Fimage.png)
Additional context
From our logs, it looked like auth was failing between our backend and microsoft (our backend exchanges the access token from the app for its own access token) with an error that says {"error":"invalid_grant","error_description":"AADSTS53009: Application needs to enforce Intune protection policies. Trace ID: 7a1efb62-0ba0-490e-b999-ec50fbc11900 Correlation ID: 3f2b3558-cb59-41df-a98a-5da374378d73 Timestamp: 2026-01-30 11:19:59Z","error_codes":[53009],"suberror":"message_only","timestamp":"2026-01-30 11:19:59Z","trace_id":"7a1efb62-0ba0-490e-b999-ec50fbc11900","correlation_id":"3f2b3558-cb59-41df-a98a-5da374378d73","error_uri":null,"status_code":400} HTTP Status: 400