Cannot access / use templates on Budibase Cloud (no option to choose template)

[damianpason]

Hi,

I’m having an issue with templates / quick start templates on Budibase Cloud, not on a self-hosted instance.

When I try to use a template (for example the IT Help Desk template via this link: https://budibase.app/builder?template=app/it-help-desk), the application does not open with that template and I also don’t see any option to choose a template when creating a new app.

What I see

• I am logged in to Budibase Cloud (app.budibase.com).
• When I click links like “Use this template / Click here” or directly open
  https://budibase.app/builder?template=app/it-help-desk, I’m redirected to the builder, but:
  - either I just get a normal “welcome / blank app”,
  - or nothing special happens – there is no template selection screen.
• When I click Create new app inside the workspace, I only see the option to create a normal/blank app.
• There is no option like “Start from template” or a gallery of templates.
• Additionally, in the Cloud UI the “Help” section/link also does not work – the button is visible but cannot be clicked / does nothing.

So effectively I cannot use any template at all on Cloud.

What I already tried

• Tested in Google Chrome and Safari (both up to date) on macOS.
• Logged out and logged back in.
• I also have a self-hosted instance, but this specific problem happens on the official Cloud workspace.
• According to the UI, my account/workspace is fully up to date with the latest version as of today.

In the browser console I only see repeated warnings like:
“Third-party cookie will be blocked. Learn more in the Issues tab.”
There are no obvious errors related to templates.

Expected vs actual behaviour
Expected:

• When I click a template link (for example the IT Help Desk link above) or create a new app, I should be able to select that template and get a new app preconfigured with it.
• The Help section in the Cloud UI should be clickable and open the relevant help content.

Actual:

• I get only a default / blank app and I never see a template chooser or any “Start from template” option.
• The Help button in the Cloud UI is present but not clickable / does nothing.

Could you please let me know:

1. Whether templates / quick start templates are still available on Budibase Cloud for normal workspaces?
2. If yes, what could block the template gallery from appearing in my account?
3. Whether there is any way for you to check my workspace and enable templates or provide a direct import/export for the “IT Help Desk” template?
   4.Whether the broken Help section might be related to the same issue?

Thanks in advance for your help!

[109988909887]

Hi @damianpason

Currently, templates are inaccessible and we apologise for the inconvenience of this. We are looking to reinstate this feature: #17487

In order to bypass this, you can import the export bundle of a templated app note this will overwrite any applications within the workspace you are in. I've attached the export bundle for the template you were looking at
it services-export-1764170286793.tar.gz

To import an export bundle, Navigate to settings > general > Import whilst in your workspace

Thanks,
Thomasin

[damianpason]

Hi, @Thomasinn

thank you for your quick reply and for providing an alternative way to install the template – thanks to that I’m now able to use it.

My original goal was to be able to install several templates one by one until I find an example that contains the kind of solution I’m looking for, so that I don’t have to keep asking in community groups or searching around every time. This information doesn’t seem to be very easily accessible – and I can also see that some parts of the documentation describe how things used to work, while the current version behaves a bit differently, so it’s hard to get a clear, up-to-date answer.

Concretely, I’m trying to configure rules like:

• I have a status column,
• when the status changes to DONE, the cell/row should be green,
• when it changes to ERROR, it should be red, etc.

I understand that this should now be configured in the permissions section for specific credentials, but it’s not clear to me how to set it up correctly. I’ve been trying to do it on my own, but I haven’t managed to get it working yet. That’s why I wanted to browse through a few of your templates, hoping to find one that already has such rules configured, so that I could simply inspect how it’s done.

Could you please point me to a specific knowledge base article, documentation section, or example app/template that shows, step by step, how to configure these rules in the current version (for example, for a status column)?

Thank you in advance for your help!

[idn-developer]

Hi, I have the same problem, and I would like to use Project Approval System
https://budibase.app/builder?template=app/project-approval-system

but I can't download/find this to my self-hosted .

Thanks in advance.

[ECLplastics]

I would like this too