diff --git a/knowledgebase/opt-out-core-dump-collection.mdx b/knowledgebase/opt-out-core-dump-collection.mdx new file mode 100644 index 00000000000..3260ec005ae --- /dev/null +++ b/knowledgebase/opt-out-core-dump-collection.mdx @@ -0,0 +1,52 @@ +--- +date: 2026-02-04 +title: 'How to opt out of core dump collection' +description: 'This article shows you how you can opt out of core dump collection on ClickHouse Cloud' +tags: ['Managing Cloud'] +--- + +import optOut from '@site/static/images/crash-reports.png'; +import Image from '@theme/IdealImage'; + +{frontMatter.description} +{/* truncate */} + +## Overview + +As part of our ongoing efforts to improve the stability and reliability of our cloud services, ClickHouse Cloud will begin collecting core dumps in the event of server crashes starting on **February 27, 2026**. + +Core dump collection enables us to: +- More quickly identify root causes of crashes +- Resolve issues faster +- Improve the overall service experience + +## What's collected + +Core dumps capture the state of a process at the time of a crash and may include sensitive information resident in memory, such as: +- Connection credentials +- Encryption keys +- Query strings +- Other data in memory at the time of the crash + +### Data protection + +- **Regional Storage**: Data is collected and stored in the same region as your service +- **Additional Protections**: Enhanced security measures are applied to collected data +- **Limited Retention**: Data is retained only for a short period to support debugging and is securely destroyed afterward + +## Exclusions + +The following services are **automatically excluded** from core dump collection: +- Services subject to **HIPAA** compliance +- Services subject to **PCI** compliance +- **BYOC** (Bring Your Own Cloud) services + +## How to opt out + +1. Navigate to the [ClickHouse Cloud Console](https://clickhouse.cloud) +2. Select your service +3. Go to the **Settings** tab +4. Locate the "Share crash reports with ClickHouse" option at the bottom of the settings page +5. Disable the option to opt out + +Where to find the opt out option in Cloud UI diff --git a/static/images/crash-reports.png b/static/images/crash-reports.png new file mode 100644 index 00000000000..0facca8d517 Binary files /dev/null and b/static/images/crash-reports.png differ