Update contact support shortcut URL

Co-authored-by: jared <jared@edge.app>

Author: cursoragent

android/app/src/main/res/xml/shortcuts.xml

@@ -6,7 +6,7 @@
     android:shortLabel="@string/shortcut_contact_support">
     <intent
       android:action="android.intent.action.VIEW"
-      android:data="edge://scene/webView?title=Contact%20Support&amp;uri=https%3A%2F%2Fsupport.edge.app%2Fhc%2Fen-us%2Frequests%2Fnew" />
+      android:data="edge://scene/webView?title=Contact%20Support&amp;uri=https%3A%2F%2Fsupport.edge.app%2Fhc%2Fen-us%3Fchat%3Dopen" />
   </shortcut>
   <shortcut
     android:shortcutId="do_not_uninstall"

ios/edge/Info.plist

@@ -63,7 +63,7 @@
 			<key>UIApplicationShortcutItemTitle</key>
 			<string>Contact Support</string>
 			<key>UIApplicationShortcutItemType</key>
-			<string>edge://scene/webView?title=Contact%20Support&amp;uri=https%3A%2F%2Fsupport.edge.app%2Fhc%2Fen-us%2Frequests%2Fnew</string>
+			<string>edge://scene/webView?title=Contact%20Support&amp;uri=https%3A%2F%2Fsupport.edge.app%2Fhc%2Fen-us%3Fchat%3Dopen</string>
 		</dict>
 		<dict>
 			<key>UIApplicationShortcutItemTitle</key>