Unable to pay via credit-card

[matthias-94]

Hello,
it seems there's a problem with paying via credit-card, that seemingly has nothing to do with the SDK itself, but the backend itself.

We have tried to complete a purchase with versions 5.8.4, 5.7.0 and 5.2.0 of the Connect-SDK. It didn't work with any of these versions.

The error does not appear on iOS, despite using the same backend with the same data.

Our server is receiving the following error message from the payment-API:

{"error":{"code":0,"errors":[{"category":"PAYMENT_PLATFORM_ERROR","code":null,"httpStatusCode":403,"id":"AUTHENTICATION_FAILURE","message":null,"propertyName":null,"requestId":null}],"id":"637cc58d9ee44132e8ac58faa5fea8dc","result":{"creationOutput":null,"merchantAction":null,"payment":{"hostedCheckoutSpecificOutput":null,"paymentOutput":{"amountPaid":null,"amountReversed":null,"bankTransferPaymentMethodSpecificOutput":null,"cardPaymentMethodSpecificOutput":{"authorisationCode":null,"card":{"cardNumber":"XXXXXXXXXXXX4675","expiryDate":"1225"},"fraudResults":{"avsResult":null,"cvvResult":null,"fraugster":null,"retailDecisions":null,"fraudServiceResult":"no-advice","inAuth":null},"initialSchemeTransactionId":null,"schemeTransactionId":null,"threeDSecureResults":{"acsTransactionId":null,"appliedExemption":null,"authenticationAmount":null,"cavv":null,"directoryServerTransactionId":null,"eci":"92","exemptionOutput":null,"schemeRiskScore":null,"sdkData":null,"threeDSecureData":null,"threeDSecureVersion":null,"threeDServerTransactionId":null,"xid":null},"token":"62cdd10b-f5a2-47e4-9cf3-c693705b9f82","paymentProductId":1},"cashPaymentMethodSpecificOutput":null,"directDebitPaymentMethodSpecificOutput":null,"eInvoicePaymentMethodSpecificOutput":null,"invoicePaymentMethodSpecificOutput":null,"mobilePaymentMethodSpecificOutput":null,"paymentMethod":"card","redirectPaymentMethodSpecificOutput":null,"reversalReason":null,"sepaDirectDebitPaymentMethodSpecificOutput":null,"amountOfMoney":{"amount":1000,"currencyCode":"EUR"},"references":{"merchantOrderId":null,"merchantReference":"207fb17f-b81e-56b7-373f-834810442feb","paymentReference":null,"providerId":null,"providerReference":null,"referenceOrigPayment":null}},"status":"REJECTED","statusOutput":{"isAuthorized":false,"isRefundable":false,"threeDSecureStatus":null,"errors":null,"isCancellable":false,"statusCategory":"UNSUCCESSFUL","statusCode":2,"statusCodeChangeDateTime":null},"id":"3245942022_0"}}}}

Any help would be greatly appreciated. Thanks.

[IngenicoEPayments]

Hello Matthias,

Apologies for the delayed reply. Does the issue still occur?

For issues with payments and the server in general, you should initially inquire with the support team. If you have not done so yet, please contact them.

We do however, understand you are perceiving differences between both SDKs. We may be able to help out if you could answer the following questions.

• Are you executing the exact same scenario on both platforms?
  • What scenario are you testing with? (What payment product, amount, currency, etc.)
  • Can you verify that the requests that the SDKs make are exactly the same?