Able to pick up concepts quickly
Self-directed learner and willing to experiment with new things
High level of contextual and technological adaptability (i.e., tool- and industry-agnostic)
Creative thinking ability and good analytical skills
Outstanding problem solving abilities
Experience working both as part of a team and independently
Excellent communication skills (written and oral)
Superior customer service skills
Able to work in a fast paced environment and able to adapt to different work priorities
Experience working as a consultant
A passion for the field of devops, software engineering and cloud
Kubernetes
Docker
AWS (VPC,S3,SES,RDS,EBS,AMI)
Advanced Knowledge and understanding CI/CD pipelines and deployment automation | Gitlab
Infrastructure as code | Ansible | Terraform
Datadog
Sentry
Cloudflare Linux
Bash Rancher
LAN and WAN technologies and concepts
Active Directory
Powershell
Dec 2020 - Currently
Projects
Created a onboarding process for future members of the SRE team
Helped with creating custom Terraform plans to easily create EKS clusters
Created a custom go cli to manage our local and remote infrastructure
Created a framework to increase the speed of upgrading our kubernetes clusters using our custom go cli
Used our custom framework and go cli to update our kubernetes clusters from v0.14 to v0.26
Created a framework using k3d, vcluster, cilium, ArgoCD and our custom go cli that allows the ops team to create local and virtual kubernetes cluster for testing and proof of concept work
Helped with creating custom terraform plans to easily create eks clusters
Updated certbot infra for main saas app bringing it up to date with best practices
Researched architecture for in-house whitelabel solution
Moved several projects to gitlab and converted ci/cd pipelines from Teamcity to gitlab
Provided gitlab pipeline support and guidance for teams
Created several ansible playbooks to automate common support tasks
Researched and helped implement kong ingress as new ingress solution allowing for possible expansion into a api gateway in the future
Reworked our local dev setup to use caddy and coredns for local ssl certs and dns eliminating the need to manually having to generate ssl certs every year
Researched and implemented datadog apm monitoring on eks kubernetes clusters
Duties
Collaborate with engineers and maintain and troubleshoot production systems
Monitor current data architecture (MySQL, Snowflake) and identify potential performance improvements
Maintain and recommend security best practices and collaborate with IT to identify risks while enabling engineering to build data-powered features
Support the development and deployment of new services and systems in an AWS and Kubernetes environment
Educate the organization on best practices for logging, error handling and alerting (Datadog, Sentry, etc)
Document changes and share learnings within the technical organization of NinjaCat
July 2018 - Dec 2020
Projects
Created a Devops wiki and over 20 articles to better allow knowledge transfer between sysadmin team and developers
Created Self hosted architecture Diagrams to better explain self hosted options to clients
Automated new macbook installs using a combination of custom bash scripts, custom and open source ansible playbooks cutting setup time from 2.5 hours to 1 hour as well as making setups repeatable and enabling self service
Architected a gitlab ci pipeline using a set of custom and open source ansible playbooks to automate self hosted server installs, cutting setup time to 10 minutes and allowing infrastructure as code
Recommended a system for IT hardware inventory allowing better tracking and management of hardware available
Duties
Support and setup internal developer environments using custom bash scripts, custom and open source ansible playbooks.
Setup and support internal equipment for new developers
Setup and support server environments for clients
Provide support for internal CI pipelines
Provide architecture design and launch day support for client environments both self hosted and in the cloud
Architect and deploy SSO integration for client websites
Provide support for pentest reporting interpretation and remediation for client environments
August 2017 - July 2018
Projects
Performed a lift and shift of a 80+ vm data center hosted environment to AWS hereby increasing infrastructure performance and automation
Created powershell automation to move sftp and backup infrastructure to AWS S3
Implemented a backup infrastructure on S3 allowing for cost savings
Implemented updated RMM tools and infrastructure automation allowing for cost savings
Implemented AWS SES solution to replace aging smtp server
Created powershell scripts to automate vulnerability patching
Applied best practices to increase hosted infrastructure performance
Architected active directory environment on AWS for hosted infrastructure
Created baseline AMI images to decrease time to deploy for AWS infrastructure
Duties
Deploy new VMs on EC2 hosted environment
Create A records/cnames using AWS Route53
Use RMM tool and cloud alerts to monitor hosted environment
Work with third party vendors to procure new hardware
Create and manage accounts for various IT tools (email systems,RMM)
Assist with resolving vulnerabilities in hosted environment by using vulnerability scanning and patching
Assist with PCI compliance planning
Support and administer Amazon web services environment
Document hardware inventory
Provide systems administration of current hosted environments
Provide local desktop support
May 2017 - August 2017
Provided configuration and application support for Fusion
Assisted in developing and implementing sql and hyper-v best practices
Assisted in diagnosing performance issues in production environment
August 2013 - May 2017
Provided day one support for conversions from windows xp to windows 7 for Retail environment
Provide day one support for conversions for all TD business lines
Provide technical day to day support for all TD business lines
Delivered training to 27 users on how to support Microsoft Office 365
Provide training to new agents in the form of shadowing
August 2010 - May 2017
Responsible for providing managed IT and security services to small businesses in London.
Supported a 30 user small business hardware refresh
Created 30 user domain including exchange server
Initiated a POC for a virtual environment using esxi
Migrated from AVG antivirus to Vipre antivirus
Jan 2005-2008
Troubleshoot customers DSL and network connections
Troubleshoot customers pc issues.
Issue de-escalation
Diploma: Network Administrator Trios College | Graduated: 2009
Diploma St. Marys catholic secondary school |Graduated: 2000
Hugo Pinheiro -- Hugo@userops.me