[Bug]: Public template cannot be used by others

[marswong]

Sandbox ID or Build ID

No response

Environment

• e2b==2.13.0
• macOS 26.2
• Python 3.11

Timestamp of the issue

2026-02-02 11:09 UTC

Frequency

Happens every time

Expected behavior

Actual behavior

Response 404
Traceback (most recent call last):
  File "/Users/mars/Projects/marswong/claude-skills-e2b-example/main.py", line 420, in <module>
    main()
  File "/Users/mars/Projects/marswong/claude-skills-e2b-example/main.py", line 346, in main
    sbx = Sandbox.beta_create(
          ^^^^^^^^^^^^^^^^^^^^
  File "/Users/mars/Projects/marswong/claude-skills-e2b-example/.venv/lib/python3.11/site-packages/e2b/sandbox_sync/main.py", line 559, in beta_create
    sandbox = cls._create(
              ^^^^^^^^^^^^
  File "/Users/mars/Projects/marswong/claude-skills-e2b-example/.venv/lib/python3.11/site-packages/e2b/sandbox_sync/main.py", line 693, in _create
    response = SandboxApi._create_sandbox(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/Users/mars/Projects/marswong/claude-skills-e2b-example/.venv/lib/python3.11/site-packages/e2b/sandbox_sync/sandbox_api.py", line 182, in _create_sandbox
    raise handle_api_exception(res)
e2b.exceptions.SandboxException: 404: template 'claude-opus-next-kieai-sqlite-skills-test_20260120021731' not found

Issue reproduction

Create a sandbox using the e2b Python package with template: claude-opus-next-kieai-sqlite-skills-test_20260120021731

Additional context

No response

[linear]

ENG-3462

[dobrac]

Hi @marswong, sorry for the issues, the template names are now team local by default. You can find more in the documentation here: https://e2b.dev/docs/template/names.

We'll update the dashboard shortly to show the team slugs as well to not cause confusion. The CLI should already show them.

You should be able access your template publicly at rd/claude-opus-next-kieai-sqlite-skills-test_20260120021731 (where rd is you team slug).

[marswong]

@dobrac Thanks! Could you please add additional description for the team slug, like how to get this and uppercase or lowercase?

[dobrac]

@dobrac Thanks! Could you please add additional description for the team slug, like how to get this and uppercase or lowercase?

The casing shouldn't matter. Here is a PR adding the team slug to the dashboard, as well as showing it in the templates list: e2b-dev/dashboard#227

[dobrac]

Hi @marswong, the changes to the dashboard have been deployed. You can now see the template names properly. Thank you for the report!