Account lockout -- Lost access to passkey.

[fkzyak]

Hello everyone,
Came here to ask for support on my unrecoverable ente account, I've added a passkey on Windows, and it suddenly doesn't work anymore. All devices that had a session before had their sessions revoked, so I cannot remove the passkey from that account, I have email ownership proof, is there any way to recover my account? I've lost practically 80-90% of my account authentication methods because of this.

Is there a way to recover?

[sv3nnie]

If you are unable to login with your passkey, you can recover your account by using your Ente recovery key. During login, press cancel on the browser dialog to verify your passkey, and then select the "Recover two-factor" option in the error message that gets shown.

This will take you to a place where you can enter your Ente recovery key and login into your account. Now you can go to the Passkey page to delete the lost passkey and/or add a new one. See more info at https://ente.io/help/photos/features/account/passkeys#recovery

If you have lost access to both your passkey and recovery key, please reach out to support@ente.io for help.

[fkzyak]

I've came back to tell everyone that the support e-mail works, I got access to everything again! Thank you sv3nnie and Jay from support, ily all!