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[BUG]: Interop issue with Twilio for outbound calls (ACK not received from the SIP endpoint) #300

@psanders

Description

@psanders

What happened?

We are encountering errors when sending calls to Twilio, where the ACK in response to the 200 OK is not received from the SIP endpoint. Twilio either has not received these messages or has deemed them invalid.

Steps to reproduce

  1. Create a SIP domain and an agent.
  2. Create a trunk with outbound settings using Twilio.
  3. Assign one of your Twilio numbers to the trunk you created.
  4. Call a number on the PSTN and observe the signaling.

You will notice that the call hangs after 30 seconds.

Expected behavior

It should work...

Additional context

This only happens for outbound calls.

We should look at testing the same flow with other providers.

I will continue updating this as it is considered a critical signaling issue.

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