FEATURE-004: Notification System #20
Description
Priority: P1 - High
Estimated Effort: Medium
Components: Backend, Infrastructure, Frontend
Description
Multi-channel notification system for alerts, escalations, and external integrations via webhooks.
User Stories
- As an operations user, I want to receive email alerts for exceptions so that I can respond quickly to issues
- As a manager, I want SLA breach notifications so that I can intervene before deadlines are missed
- As a developer, I want webhook integrations so that I can connect the system to our internal tools
Acceptance Criteria
- Email notifications via Amazon SES
- SMS notifications via Amazon SNS (optional)
- In-app notification center
- Configurable notification preferences per user
- SLA breach warnings (approaching deadline)
- Escalation workflow with automatic reminders
- Webhook support for external systems
- Notification templates (customizable)
- Digest mode (batch notifications)
Technical Notes
- Use Amazon SES for email delivery
- Implement notification preference service
- Consider notification batching for high-volume scenarios
- Webhook retry logic with exponential backoff