reset enrollment causes key gen to fail with keychain

[dovholuknf]

Today I:

• made a testid user
• enrolled testid user (using keychain)
• forgot testid user
• reset testid enrollment
• downloaded testid.jwt
• tried to add testid.jwt back to ZDEW and got the "Key Generation Failed" error
  

It appears that if you forget an identity and try to reenroll the exact same name you will get this error. If you rename the identity in ziti, it appears to happen as well. I renamed to testid2, reset enrollment, downloaded the .jwt and it happened

[dovholuknf]

related to openziti/ziti-sdk-c#867

[wusikijeronii]

Hello.
I think I can add to this problem. For me, by clicking Okay, it causes the application to crash.
Logs from my side:

[2025-05-18T08:28:15.760Z] TRACE	ZitiDesktopEdge.ServiceClient.DataClient	UI-DataClient-send-data: {"Data":{"UseKeychain":false,"IdentityFilename":"user.wj-PC (1)","JwtContent":"MY_TOKEN_HERE","Key":null,"Certificate":null,"ControllerURL":null},"Command":"AddIdentity"}	
[2025-05-18T08:28:15.952Z] TRACE	ZitiDesktopEdge.ServiceClient.DataClient	UI-DataClient-read-data: {"Success":false,"Code":500}	
[2025-05-18T08:28:15.952Z]  WARN	ZitiDesktopEdge.ServiceClient.DataClient	failed to enroll.  	

gdb (Release):

Thread 1 received signal ?, Unknown signal.
0x00007ff85cab9f0a in RaiseException () from C:\WINDOWS\System32\KernelBase.dll
(gdb) bt
#0  0x00007ff85cab9f0a in RaiseException () from C:\WINDOWS\System32\KernelBase.dll
#1  0x00007ff8432710a8 in clr!IEE () from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
#2  0x00007ff843270d83 in clr!IEE () from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
#3  0x00007ff83f4a6bd0 in ?? ()
   from C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\8967064a93c70884749ad00de74dd7a1\mscorlib.ni.dll
(gdb) exit

But I don't see exception handling here right now.
But sometimes they show up:

[2025-05-17T23:07:04.898Z] ERROR	ZitiDesktopEdge.ServiceClient.DataClient	Unexpected error	System.TimeoutException: Read operation timed out waiting for a response. If the UI-DataClient service is running, this is highly unepxected and should be reported.
   at ZitiDesktopEdge.ServiceClient.AbstractClient.<readAsync>d__54`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ZitiDesktopEdge.ServiceClient.DataClient.<readDataClientAsync>d__52`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ZitiDesktopEdge.ServiceClient.DataClient.<AddIdentityAsync>d__54.MoveNext()

Right now I only see an unhandled exception:

Description: The process was terminated due to an unhandled exception.
Exception Info: ZitiDesktopEdge.DataStructures.ServiceException
   at ZitiDesktopEdge.ServiceClient.DataClient+<AddIdentityAsync>d__54.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at ZitiDesktopEdge.MainWindow+<AddId>d__127.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at ZitiDesktopEdge.MainWindow+<>c__DisplayClass140_0+<<ShowKeychainOverrideDialog>b__1>d.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at ZitiDesktopEdge.App.Main()

[dovholuknf]

Hi @wusikijeronii thanks for that note. It's a slightly different issue. I raised #828 to track the lack of try/catch on that. thank you for reporting it. Sounds like it's some kind of race where the async handling fails soemtimes and sometimes doesn't... i'll see if i can trace it and add a try catch

[dovholuknf]

i believe this should be resolved now. If you would, would you mind trying to see if you can reproduce with the latest 2.7.1.5?

[wusikijeronii]

Now I get the error:

Unexpected error when adding identity!

Then the app crashes. I will reopen issue #828
App logs:

"Key":null,"Certificate":null,"ControllerURL":null},"Command":"AddIdentity"}	
[2025-07-14T14:37:54.899Z] TRACE	ZitiDesktopEdge.ServiceClient.DataClient	UI-DataClient-read-data: {"Success":false,"Code":500}	
[2025-07-14T14:37:54.899Z]  WARN	ZitiDesktopEdge.ServiceClient.DataClient	failed to enroll.  	

UPD: It is another error. I've created the new one