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[Bug] System Freeze & GNOME Shell Crash on HP OMEN (Ryzen AI 9 + NVIDIA) with Driver 580 #1802

@Pucci17PinkerZ

Description

@Pucci17PinkerZ

Description: I am experiencing random but frequent system freezes (video freezes, audio sometimes continues) when interacting with the GNOME Shell Overview (Super key) or window tiling operations.

The issue appears to be a conflict between the latest NVIDIA Driver (580.82.09) and the ACPI power management on my specific hardware (HP OMEN with new Ryzen AI 9 CPU). Downgrading to NVIDIA Driver 550 seems to stabilize the system.

System Information:

OS: Pop!_OS 22.04 LTS x86_64

Host: HP OMEN Gaming Laptop 16-ap0xxx

Kernel: 6.17.4-76061704-generic

DE/WM: GNOME 42.9 / Mutter (Pop Shell enabled)

Windowing System: Wayland (Issue also observed on X11)

Hardware Specifications:

CPU: AMD Ryzen AI 9 365 w/ Radeon 880M (Zen 5 architecture)

iGPU: AMD ATI 05:00.0 Device 150e

dGPU: NVIDIA 04:00.0 Device 2d18 (NVIDIA GeForce RTX 4070 Laptop GPU)

RAM: 32 GB (31094MiB)

Logs & Errors:

1.NVIDIA ACPI Error (dmesg): Immediatly before freezes or in kernel logs, the NVIDIA driver complains about power management calls (likely causing the GPU to hang):

NVRM: loading NVIDIA UNIX Open Kernel Module for x86_64 580.82.09
NVRM: testIfDsmSubFunctionEnabled: GPS ACPI DSM called before _acpiDsmSupportedFuncCacheInit subfunction = 11.
GNOME Shell "Disposed Object" Error (journalctl): When the freeze occurs, gnome-shell floods the logs with windowPreview.js errors, likely because the GPU is no longer responding to draw requests in time:

2.gnome-shell[2434]: Object .Gjs_ui_workspaceThumbnail_ThumbnailsBox (0x6194529e4830), has been already disposed — impossible to get any property from it.
gnome-shell[2434]: resource:///org/gnome/shell/ui/windowPreview.js:566
Steps to Reproduce:

1.Clean install or update to NVIDIA Driver 580.82.09.

2.Launch GPU-accelerated apps (e.g., CurseForge, Electron apps, or Games).

3.Use the Super key to enter Overview or switch workspaces rapidly.

4.System UI freezes.

Workaround: Purging the 580 driver and installing nvidia-driver-550 resolves the system freezes, although the GNOME Shell logs sometimes persist (but without locking up the machine).

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