[Feature] Forward conversation to SkillsBuild support #241
Description
Summary
If the chatbot isn't able to help a user, the chat can be forwarded to a support agent from IBM SkillsBuild.
Problem Statement
Currently, if the chatbot can't resolve a user's issue, there's nothing the user can really do about it.
Proposed Solution
Add a "Talk to an agent" option, which forwards the conversation to the agent, and connects him with the user.
Benefits
Even if the chatbot fails, the user has a much higher chance to have his issue resolved.
Alternatives Considered
N/A.
Additional Context
N/A.
Priority Level
Please indicate the importance of this feature:
- High: Crucial to the project’s success
- Medium: Useful but not critical
- Low: Nice-to-have, no urgency