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Intercom not initialized crash #4542

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aaravgarg wants to merge 2 commits into from
+20 −7
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Intercom not initialized crash #4542

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87674da
fix: guard Intercom calls with initialization flag
aaravgarg Feb 1, 2026
80c64e6
fix: handle _initialized flag for all code paths in initIntercom
aaravgarg Feb 2, 2026
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27 changes: 20 additions & 7 deletions app/lib/utils/analytics/intercom.dart
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Original file line number Diff line number Diff line change
Expand Up @@ -11,26 +11,39 @@ class IntercomManager {
static IntercomManager get instance => _instance;
static final SharedPreferencesUtil _preferences = SharedPreferencesUtil();

bool _initialized = false;

IntercomManager._internal();

Intercom get intercom => Intercom.instance;
bool get _isIntercomEnabled =>
PlatformService.isIntercomSupported && (Env.intercomAppId != null && Env.intercomAppId!.isNotEmpty);
_initialized &&
PlatformService.isIntercomSupported &&
(Env.intercomAppId != null && Env.intercomAppId!.isNotEmpty);
Comment on lines 19 to +22
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@gemini-code-assist gemini-code-assist bot Feb 1, 2026

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high

To improve readability and avoid duplicating logic, consider extracting the condition for whether Intercom is configured into its own private getter. This condition is used here and also in initIntercom.

  bool get _isIntercomConfigured =>
      PlatformService.isIntercomSupported &&
      (Env.intercomAppId != null && Env.intercomAppId!.isNotEmpty);

  bool get _isIntercomEnabled => _initialized && _isIntercomConfigured;

You would then also use _isIntercomConfigured inside initIntercom.


factory IntercomManager() {
return _instance;
}

Future<void> initIntercom() async {
if (Env.intercomAppId == null) return;
return PlatformService.executeIfSupportedAsync(
_isIntercomEnabled,
() => intercom.initialize(
if (Env.intercomAppId == null || Env.intercomAppId!.isEmpty) {
_initialized = true; // Mark as initialized (no-op) so methods degrade gracefully
return;
}
if (!PlatformService.isIntercomSupported) {
_initialized = true; // Mark as initialized on unsupported platforms
return;
}
try {
await intercom.initialize(
Env.intercomAppId!,
iosApiKey: Env.intercomIOSApiKey,
androidApiKey: Env.intercomAndroidApiKey,
),
);
);
_initialized = true;
} catch (e) {
// Initialization failed - _initialized stays false, all methods will no-op
}
}

Future displayChargingArticle(String device) async {
Expand Down