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Analytical framework for structuring, classifying, and extracting actionable insights from customer complaints, with a focus on root causes, decision quality, and avoidable escalations.
Figure: Customer Complaints Insight Framework – from data to decisions
The framework illustrates how complaint data is systematically transformed into actionable decisions through classification, root cause analysis, and continuous feedback.
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Analytical framework for structuring, classifying, and extracting actionable insights from customer complaints, with a focus on root causes, decision quality, and avoidable escalations.