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## [3.2.0] - 2025-11-14 - Language support - dept and helptopic filter#66

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JensEB wants to merge 11 commits intoclonemeagain:masterfrom
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## [3.2.0] - 2025-11-14 - Language support - dept and helptopic filter#66
JensEB wants to merge 11 commits intoclonemeagain:masterfrom
JensEB:master

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@JensEB JensEB commented Nov 14, 2025

[3.2.0] - 2025-11-14

(see https://github.com/JensEB/plugin-autocloser)

Fixed

  • use osTickets native function to change ticket status
  • configuration pre-check for robot-account - only needed, if an admin-reply is set

Added

  • add language support an translation into german
  • allow more than one from-status
  • add department filter (only tickets with or without selected depts)
  • add help topic filter (only tickets with or without selected topics)

Removed

  • configuration pre-check for admin-reply - no need to check it...

jens and others added 11 commits September 18, 2025 13:28
…n-reply is set - admin-reply is not a required field -> remove check for it
### enhancement for department and help topic filter - allow to negate selected items
…lastresponse)

- add Filter Config header
- add Actioins Config header
### Fixed
- log correct note, if ticket isn't closeable with its cause
- send admin-note and admin-reply only, if status ist set
- use status name in notes instead of status state
- make some logical changes in ticket processing
### Added
- translate texts for class.CloserPlugin.php
- config: add hint for answered flag and overdue flag
- extend debug messages
### Fixed
 - setting "select only overdue tickets" checks now following criterias:
   is overdue OR duedate is set and in the past OR duedate not set and est_duedate set and in the past
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