code for analysing user feedback. This code may be useful for public and private organisations which collect plenty of written feedback
Have a go with this code if you think your organisation needs to extract some value from written feedback
More about feedback analaysis techniques included in this repository are in paper on arXiv: https://arxiv.org/ftp/arxiv/papers/1711/1711.08083.pdf A paper based on feedback analysis is being published in Public Administration journal: https://onlinelibrary.wiley.com/doi/pdf/10.1111/padm.12656 (Improving Public Services by Mining Citizen Feedback: An Application of Natural Language Processing)
A paper on prediction of feedback has been accepted to Journal of Forecasting. Links will be posted here when available.