A structured repository of resources for MGT212: Business Process Reengineering for Data-Driven Transformation** at **Institute of Business Administration (IBA), Karachi. It includes course outline, handwritten/digital notes, class assignments and activities, case study artifacts (e.g., Starbucks), and exam preparation packs (mid + final).
Maintained by: Zuha Aqib (IBA Karachi)
- Course: Business Process Reengineering
- Credit hours: 3 (Theory: 3, Lab: 0)
- Course lead: Dr. Abdulbasad (abshaikh@iba.edu.pk)
- Last modified (outline): July 1, 2025
The course focuses on radically redesigning processes for dramatic performance improvements, using process mapping, diagnostic tools, redesign strategies (e.g., BPMN/value-stream thinking), case studies, change management, and digital tools (including process mining).
- Analyze and map processes (SIPOC/flowcharts/value-stream maps) to find inefficiencies
- Propose redesigned “to-be” processes using BPR principles and operational/technology enablers
- Quick Links
- What’s Inside
- Repository Structure
- Weekly Topic Map (from course outline)
- Assessment Breakdown
- How to Use This Repo
- Midterm Preparation
- Final Exam Preparation
- Notes & Disclaimer
- Course outline:
BPR_course_outline.pdf - Books:
books/ - Class notes:
class_notes/ - Class assignments (date-wise):
class_assignments/ - Class activities (Activity 01–06):
class_activities/ - Mid exam pack:
mid_exam/ - Final exam pack:
final_exam/ - Presentation + report artifacts:
presentation/
- Course outline (official)
- Reference books (BPR core texts)
- Class notes (handwritten + digital, plus shared notes)
- Class assignments (organized date-wise with worksheets, PDFs, and calculations)
- Class activities (process mapping, swimlanes, flowcharts, case studies like Ford and Starbucks, “to-be” process redesign)
- Process mining materials (including DISCO dataset/notes)
- Mid exam prep pack (definitions, process mapping, merit functions, case study prep, mock exam, cheat sheets)
- Final exam prep pack (topic-wise PDFs + revision notes + cheat sheets)
.
├── BPR_course_outline.pdf
├── books/
│ ├── Reengineering the corporation _ MichaelHammerJamesChampy.pdf
│ └── Reengineering_Work__Don't_AutomateObliterate.pdf
├── class_activities/
│ ├── activity01_gptPrompts/
│ ├── activity02_swimLanes/
│ ├── activity03-flowchartForEnrollment/
│ ├── activity04_ford/
│ ├── activity05_starbucks/
│ └── activity06_toBeProcess/
├── class_assignments/
│ ├── 2025-11-19/
│ ├── 2025-11-24/
│ ├── 2025-11-26/
│ ├── 2025-11-29/
│ ├── 2025-12-01/
│ └── 2025-12-08/
├── class_notes/
│ ├── 2025-09-01.pdf
│ ├── 2025-09-03.pdf
│ ├── 2025-09-10.pdf
│ ├── 2025-09-15.pdf
│ ├── 2025-09-22.pdf
│ ├── 2025-09-24.pdf
│ ├── 2025-09-29.txt
│ ├── 2025-12-08_Fluxicon_Disco_Data.csv
│ ├── all_classes.txt
│ ├── upto_mids_maham.pdf
│ └── upto_mids_maryam.pdf
├── mid_exam/
│ ├── mock-exam.pdf
│ ├── revision.pdf
│ ├── gpt-cheatsheet.pdf
│ ├── mid-exam-cheatsheet.pdf
│ ├── mahnoor-cheatsheet.pdf
│ └── part01...part05... (topic-wise PDFs)
├── final_exam/
│ ├── Final_Exam_Prep.pdf
│ ├── final-exam-cheatsheet.pdf
│ ├── final_revision_notes.pdf
│ ├── revision.pdf
│ └── part01...part09... (topic-wise PDFs)
└── presentation/
├── Presentation.pdf
├── Report_Checklist.pdf
├── BPR_Report_Format.pdf
├── Report_Draft_*.pdf/.docx
├── Starbucks_BPR_Report.pdf/.docx
└── To-Be_Starbucks_Blueprint*.xlsx
This is the official week-wise coverage from the outline:
- Origins of process thinking (division of labour → industrial process design)
- How business processes create value
- Efficiency vs. productivity; process performance (throughput, cycle time, cost, waste)
- Visualizing processes: process mapping and metrics (flowcharts, swimlanes)
- Introduction to BPR: concepts and controversies (Hammer & Champy)
- Diagnosing broken processes: tools, Six Sigma, value chains (Fishbone, 5 Whys, Pareto)
- Simulating a broken process (group design)
- Case: Ford’s accounts payable reengineering
- Case: reengineering the engineering process (product development at scale)
- Case: GM’s order-to-delivery supply chain BPR
- Case: Taco Bell business model reengineering
- Field visit to an industrial plant
- Digital tools and BPR: process mining using DISCO
- Case: branchless banking and financial inclusion (e.g., JazzCash/Easypaisa/M-Pesa)
- Mid-term examination: 15%
- Final examination: 30%
- Quizzes: 10%
- Class participation: 20%
- Class assignments: 25%
-
Read
class_notes/upto_mids_*.pdf(shared notes) -
Use
mid_exam/part01A_definitions.pdfandmid_exam/part01_core-words-and-meanings.pdffor terminology -
Practice process content:
mid_exam/part02_process.pdfmid_exam/part03_merit-functions.pdfmid_exam/part04_starbucks-casestudy.pdf
-
Consolidate with:
mid_exam/revision.pdfmid_exam/mock-exam.pdfmid_exam/*cheatsheet*files
-
Follow the final pack topic-wise:
final_exam/part01_foundations-of-processes.pdffinal_exam/part02_process-mapping.pdffinal_exam/part03_bpr.pdffinal_exam/part04_broken-processes.pdffinal_exam/part05_six-sigma.pdffinal_exam/part06_data-driven-bpr.pdffinal_exam/part07_change-management.pdffinal_exam/part08_disco.pdffinal_exam/part09_merit-functions.pdf
-
Finish with:
final_exam/revision.pdffinal_exam/Final_Exam_Prep.pdffinal_exam/final-exam-cheatsheet.pdf
- Use
class_activities/for process mapping and redesign practice (swimlanes, flowcharts, Ford/Starbucks cases, “to-be” models). - Use
presentation/for end-to-end report/presentation examples and templates. - Use
class_assignments/for date-wise practice sheets (Six Sigma calculations, ROI, digital transformation, process mining prompts, etc.). - Use
class_notes/2025-12-08_Fluxicon_Disco_Data.csvalongside the DISCO-related materials.
- This repository is intended for learning and revision.
- The course outline and referenced material belong to their respective authors.
- Some files may include student identifiers in filenames (e.g., course submissions). If reusing formats/templates, treat them as references and create your own work.